CUSTOMER CARE

SIZE GUIDE

  1. Take exact measurements using soft tape measure.
  2. If you are in between sizes, take the larger one, they fit smaller to size.

SHIPPING & DELIVERY

When will my order ship?Generally orders are dispatched 1-3 business days after order is confirmed.Please note weekend days are not business days. Please allow between 1-3 business day for processing.  How long will it take for me to get my order?

After dispatch your order will arrive within 3-6 business days.

 Will my shipping be delayed due to the recent health crisis?Shipping from our warehouse is currently running as normal and delivery times are as per current UPS and DHL estimates, however at times an additional delay to these may occur.

RETURNS & EXCHANGES

You have the right to return your order within 14 days, for any reason and without a justification.

Initiate a return via email to info@jamaisvu.it and include your name and order number. Once your return is authorised, you’ll receive step-by-step instructions and return address via email.

Jamais Vu reserves the right to refuse an exchange if items are returned worn, dirty or damaged in any way and will be returned to sender. In case your returned item is not suitable for an exchange you will be notified by email.